FAQ
I changed my mind. Can I get a refund or make an exchange for a new size/color?
If you are not satisfied with your order, we offer returns on select merchandise within 20 days of purchase date. Refunds are provided in the form of a us.bape.com online store credit, excluding original shipping costs and a restocking fee of $8. Please review full policy for all details.
What forms of payment do you accept? Can I use PayPal?
We accept all major credit cards, PayPal, Klarna, Shop Pay, and Shop Pay Installments.
Why does my billing and shipping address have to match?
We require that the billing and shipping address match as an additional step to prevent credit card fraud.
Can I change the shipping address on my order?
No. In order to ship orders as quickly as possible, we start working on them immediately after they have been confirmed in our system. Due to the quick and streamlined nature of this process, we are typically unable to make changes to orders. Please be sure to confirm the shipping address is correct during the checkout process before placing your order.
No. In order to ship orders as quickly as possible, we start working on them immediately after they have been confirmed in our system. Due to the quick and streamlined nature of this process, we are typically unable to make changes to orders. Please be sure to confirm the shipping address is correct during the checkout process before placing your order.
I do not live in the United States. Can I place an order?
At this time, we are only accepting orders for residential addresses in the U.S.A. and Canada. Please view our policy for specific details.
Can I track my order?
Once your order ships, you will receive a shipping confirmation e-mail that includes a UPS tracking number.
When will I receive my order?
Please allow 1-2 business days for order processing and an additional 2-5 business days for shipping.
Can I contact you directly with any questions?
Please email cs_us@bape.com with any questions regarding your order. All customer inquiries will be responded to in the order they were received. Customer Service is available Monday-Friday.
Please email cs_us@bape.com with any questions regarding your order. All customer inquiries will be responded to in the order they were received. Customer Service is available Monday-Friday.
Can I order other items that are not offered on the web store?
We are only offering a select group of items through the web shop at this time. Our inventory changes weekly, so please check back for updates and announcements on product releases.